Frequently Asked Questions.

How does the hostel booking app work?

A booking can be made on the site in 3 steps.

  • Create an account Sign up and Log into your account
  • Go to Hostels and browse to select a hostel of your choice
  • On a mobile device, click one of the buttons with and a room number to book. On a large screen, select from the right side bar.

Is it safe to make hostel reservations through the app?

Yes, a booking through our site is very safe. We enter into agreement with schools we operate so you can easily visit us to sort you out.

What information do I need to provide when making a booking?

You will need your phone number, your full name and emmergency contact, you will need your UIN

Are there any fees associated with using the app?

There is a small commission that is being charged to keep the site running and providing benefits to students.

Can I see photos and reviews of the hostels before booking?

Yes. We take adequate pictures to upload to the site to help you make informed choices and the best decision. All pictures uploaded to the site are subjected to renewal every year to keep you updated.

Is it possible to cancel or modify a booking?

Yes. You can delete a booking before making payments. After a payment is made, you may need to request for a refund from your landlord.

How do I contact the hostel if I have questions or special requests?

You can reach out to your landlord via call or email provided both on the site attached to his hostel or on the booking receipt that will be sent to your email.

What happens if I arrive late for my reservation?

You can call us anytime you arrive to come and take you to your hostel.

How far in advance can I make a booking?

Once there is a vacancy you can always make a booking.

Can I book hostels in multiple cities through the same app?

You can make booking in as many schools or cities as you want.

Can I leave a review of the hostel after my stay, and how does that work?

Yes, you can review the hostel you have stayed in to help prospective tenants to know what they are signing up for.

Is my personal information secure when using the app?

Yes, your data is securely transferred to our servers. Your information is secured with us.

What do I do if I encounter problems with the app while booking or checking in?

If they is any special challenge you face during the booking process kindly go contact us to report your issues.